1. my order

Home Terms

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About Accommodation

1. Payment

Please make the payment within 15 minutes once you submit the request, or the system will cancel your request and reallocate the quantity. The payment online is only 10% of the total amount as a deposit, you can pay the balance in cash when you check in.



2.Cancellation

We must be notified of your cancellation by E-mail or online message 72 hours prior to your check-in time.

(1) When the payment is made within 180 days:

if we are notified of the cancellation more than 72 hours prior to your check-in time, the full amount of deposit that you have paid will be refunded minus US $0.30 per Paypal fixed fee;

if we are notified of the cancellation less than 72 hours prior to your check-in time, 20% of the deposit that you have paid will be refunded minus US $0.30 per Paypal fixed fee;

(2)When the payment is made over 180 days before:

if we are notified of the cancellation more than 72 hours prior to your check-in time, 90% of the deposit that you paid will be refunded minus US $0.30 per Paypal fixed fee;

if we are notified of the cancellation less than 72 hours prior to your check-in time, 10% of the deposit that you have paid will be refunded minus US $0.30 per Paypal fixed fee;

If you don’t notify us of your cancellation and don’t show up before valid check-in time, the full amount of the deposit that you have paid CAN NOT be refunded.


3. Alteration

Please notify us by E-mail at least 72 hours prior to your check-in time if you would like to change the date of arrival when the room availability allows. Once you have paid the deposit successfully online, date changing is free of charge as long as we are notified in time.

If we are notified of your arrival date changing request less than 24 hours prior to your check-in time, we will charge the room fee of the first night.


4.Other Requests

If you would like to submit any other special request such as extending of stay, room type changing etc. once you have already successfully made a reservation, please contact our customer service as soon as possible by E-mail.